Your rights;
If your flight was cancelled or delayed, or you were denied boarding, you may be entitled to compensation under Eu regulation 261. This compensation is not dependent on the airline’s policy and may apply even if the airline claims that the delay or cancellation was due to circumstances beyond their control. To claim this compensation, you can contact the airline directly or do the claim through us.
Compensation rates:
Uk law: Cancellation / denied boarding / delay
Flight length | Max compensation | compensation for shorter delay |
1,500 km or less | £ 220 (min delay 4 hours) | £ 110 |
Between 1,500 km and 3,500 km | £ 350 (delay 3 hours) | £ 175 |
Greater than 3,500 km | £ 520 (min delay 4 hours) | £ 260 |
While extraordinary circumstances like weather may limit compensation, you’ve still got a right to care.
Care & Assistance
| Flight delay | Type of care | Option to cancel original flight & get refunded |
| 2 Hour | Communication (2 Free phone calls, emails, or fax messages). Food and drink in reasonable relation to the waiting time. | _ |
| Overnight delay | Accommodation, and round-trip transport to & from Hotel. | |
5 Hours
| Free return if second leg of flight is delayd, & you want to return home. | ⚠️✔️ |
Denied boarding / cancellation
| Communication (2 Free phone calls, emails, or fax messages). Food and drink in reasonable relation to the waiting time. Hotel in case of overnight/s stay, and round-trip transport. Rebook with alternate transport. | ✔️ |
⚠️Exercise added caution when choosing this option, as it could impact your eligibility for care, assistance, and compensation. If your travel is sheduled to countries like Israel, Canada, Brazil, also check relevant page in regard to which compensation you may be entitled to, If you decide to cancell your flight & fly with alternate airline.
So… Who Can Apply?
The UK 261 air passenger rights apply to all passengers departing from an EU or UK airport on any airline, as well as passengers flying into the EU or UK from outside the EU on an EU or UK airline. This ensures strong protection for passengers on EU carriers.
The key things to know:
– You can’t “double dip” – if you already got compensation under the rules of the departing country, you can’t claim twice.
– We’ll make sure to claim under whichever rules get you the most compensation. Some countries cap compensation lower than others, so we’ll choose strategically.
– Before submitting a claim, always double check which country’s laws entitle you to the maximum payout. We’ve got your back on picking the most favorable conditions.
– No matter your route or airline, if your flight arrives in or departs from the EU or UK, you are covered. We’ll determine the best approach to get you the compensation you deserve.